F.A.Q

WHO IS THE SOCK GOBLIN?

The Sock Goblin is super crazy for socks.

He steals socks from your washing machine when you're not looking and puts up them on our website for you to buy.

WHERE DO THE SOCKS COME FROM?

The Sock Goblin loves to travel the world, and so the socks we stock come from all over the globe.
Currently we stock designs made in Australia, China and India

Socks are processed and packaged at our headquarters in Australia.

IS MY PAYMENT INFORMATION SECURE ON THIS WEBSITE?

Absolutely.

We use many of the leading secure payment systems. All of your data is encrypted and safely processed by Shopify.

You can pay using:
- Paypal
- Visa
- Mastercard
- Afterpay
- Amex
- Shop Pay
- Apple Pay
- Google Pay
- Bit Pay

For more information on Afterpay check out their site at https://afterpay.com
For more information on PayPal check out their site at https://paypal/au

WHAT ARE THE BENEFITS OF BEING ON THE MAILING LIST?

You will receive discounts, news, and other great information such as events and new stock before everyone else.

HOW LONG DOES THE DELIVERY TAKE?

All orders are sent via tracked shipping with Australia Post.
Standard shipping in AUS is 4-7 business days
Express shipping in AUS is 1-3 business days
Shipping outside of AUS can be 2-4 weeks

We try to pack and send orders within 24 hours of the order being placed. However sometimes due to unforeseen circumstances there may be delays. We will try to notify you if your order is affected, but feel free to email us if it seems like something is wrong!

WHAT ARE YOUR SHIPPING RATES?

Typical shipping rates
Standard shipping = $5
Express shipping = $12

Calculated at checkout
1 Pair = $5 standard shipping
2-3 Pairs = Free standard shipping
4 or more pairs = Free express shipping

You can find more about our shipping policy here:

https://thesockgoblin.com.au/policies/shipping-policy

WHAT HAPPENS IF MY FAVOURITE SOCK IS OUT OF STOCK?

Some designs may be limited edition. If you have trouble finding the sock you want feel free to send us a message contact page and we might be able to order it in just for you!

HOW DO THE SIZES WORK?

We arrange socks broadly into “Small” and “Large”.

Small - 5-8 US (M) / 6-9 US (W)

Large - 8-10 US (M) / 8-11 US (W)

If the socks don't fit let us know! We will try our best to find you a pair that does.


WHAT IS YOUR REFUNDS POLICY?

We will refund and accept returns on any stock that arrives damaged or in defective condition. We will refund you the full amount including shipping and the cost of returns shipping.

You can find more about our returns policy here:
https://thesockgoblin.com.au/policies/refund-policy

WHERE DO WE SHIP?

We ship all over planet earth. There hasn't been a location we haven't been able to reach yet!